Managed Services
What this service delivers.
Every business system accumulates operational load: monitoring, patching, tuning, incident response. Our Managed Services take that complexity over entirely — your software solutions stay maintained, optimized and available while your people stay focused on what generates revenue.
The engagement follows the same discipline as our post-launch hyper-care model: a technical SLA for the application, with 1st and 2nd level technical support and dedicated teams that can be cross-functional when your roadmap needs them.
What's included
- Proactive monitoring and incident response
- Updates, patching and security maintenance
- Performance analysis and optimization
- Technical SLA with 1st and 2nd level support
- Dedicated, cross-functional support teams
- Ongoing development support when the product evolves
Common questions
About Managed Services.
What is included in your Managed Services?
Maintenance and optimization of your software solutions under a technical SLA: proactive monitoring, incident response, updates and patching, performance optimization, and 1st and 2nd level technical support — with dedicated teams that can be cross-functional.
Can you take over a system that was built by another company?
Yes. We begin with an architecture and operations assessment of the existing system, then take over maintenance and optimization under a clear SLA — the same way our hyper-care period protects applications we launch ourselves.
Can Managed Services be combined with ongoing development?
Yes. Our Product Improvement Phase pairs SLA-backed support with ongoing development by dedicated cross-functional teams, so the product keeps evolving on real usage data while staying stable.
More questions? See the full FAQ or ask us directly.
Related services
Often combined with.
Infrastructure & Support Services
Competitive infrastructure and support services that foster a robust foundation and ensure ongoing availability.
Explore →Quality Assurance
Deliver a flawless user experience and ensure software reliability with comprehensive QA services.
Explore →Custom Product Development
Tailored software solutions that perfectly align with your business objectives — from idea to launched product.
Explore →Ready to talk about Managed Services?
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